At Twinkle Blings, your satisfaction is our priority. We carefully inspect every piece before shipping, but if you encounter an issue, we’re here to help.

Eligibility for Return or Exchange:

• You can request a return or exchange if:
  • You received the wrong product.
  • The item is damaged or defective upon arrival.
• Requests must be made within 24 hours of receiving your order.
• The product must be unused, unworn, and in its original packaging.

How to Request an Exchange:

1. Contact us within 24 hours of delivery via WhatsApp or through our Contact Us page.
2. Share your order number and clear photos of the product showing the issue.
3. Once approved, you will receive instructions for returning/exchanging the item.

Important Guidelines:

• No returns or exchanges are accepted for reasons such as “change of mind” or “liking/disliking” the product.
• Jewelry items are delicate; please handle returns carefully to avoid any damage during transit.
• Customers are responsible for the shipping cost of returning the item unless the error was on our side (wrong/damaged item).

Refund Policy:

• Refunds (if applicable) are processed once we receive and inspect the returned item.
• Refunds are only applicable in case of damaged items.

Note:
We do not accept returns or exchanges on sale items, customized products, or gift packaging orders.

Questions?
We’re happy to assist you! Feel free to contact our support team for any return or exchange queries.